Questions,answered
Everything people ask us before their first order. If yours is not here, send it to orders@flare.co.zm and you will get a real answer the same day.
- How do I pay for my shoes?
- At checkout you pick Airtel Money, MTN MoMo or a bank transfer, and you are given an order reference. Send the money using that reference and we match it to your order. Nothing is charged to a card, and no account is needed to buy.
- Do I really get 10% off automatically?
- Yes. The moment your basket reaches 20 pairs, counted across every style and size together, 10% comes off the whole basket and delivery drops to nothing. There is no code to enter and no need to call first.
- What does delivery cost and how long does it take?
- Delivery is a flat K50 anywhere in Zambia, and free once you pass 20 pairs. Lusaka usually lands in two to four working days. Elsewhere in the country it is three to seven.
- What if the size is wrong?
- Send the pair back unworn, in its box, within 7 days of receiving it and we swap it for the size you need at no extra charge. Every listing shows the exact size run in stock so you can check before ordering.
- Can I order for a shop or a team?
- That is what the bulk pricing is for. Mix as many styles and sizes as you need in one basket. Wholesale orders are grouped into runs of 100 pairs and your order page shows which stage yours has reached.
- Can I see the shoes before I buy?
- Every listing carries the seller's own photos, and videos where they have added them, so you can see the shoe from more than one angle before you commit. Sizes, stock and the exact kwacha price are on the same page.
